Fix Necklace or Bracelet
At Hey June, all of our necklaces, bracelets, huggies, and hoops are gold-filled or sterling silver pieces! Gold-filled jewelry means that there is a layer of real gold bonded over brass- it is tarnish-resistant and hypoallergenic. These are pieces you can put on and keep on. Gold-filled jewelry gives you the beauty, quality, and durability of solid gold without having to pay for it! Wahoo!
With proper care and handling, your gold-filled or sterling silver piece can give you a very long and happy life! Here are our recommendations for keeping your piece looking pristine!
- Store in an airtight bag when not wearing
- Wipe jewelry off after swimming or lots of exposure to water or other elements.
- Avoid contact with sunscreen, cleaning products with bleach, perfumes, scented lotions, hairsprays, etc. If your piece does have contact with these things, no biggie, just wipe it off as soon as possible.
- Gently clean your piece with water and mild dish soap if it starts to look worn.
- Use a soft anti-tarnishing cloth on your gold-filled or sterling silver piece to remove stubborn dirt.
See our full Jewelry Care Guide for more details.
Hey June is happy to offer store credit on the return of jewelry within 30 days of purchase. On custom made pieces (necklaces or bracelets) there is a $4 restock fee that will be deducted from the amount of store credit you receive. To initiate a return, email email@example.com with your order # and your name and we can get the process started.
Hey June will exchange an item within 30 days of purchase. To exchange the item, we ask that you follow the steps for the return listed above and then repurchase the item that you want.
DEFECTIVE OR BROKEN JEWELRY
Hey June will replace any jewelry that is defective, scratched or breaks within the first 30 days of purchase. After 30 days of purchase, you can pay a minimal fix it fee and we can fix your necklace if it is broken at the jump ring or clasp. We cannot repair a chain that is broken in the middle of the chain. You may purchase the fix it fee here.
All of our gold-filled jewelry is anti-tarnish. That means with the proper care it will retain its color and shine. Please read our jewelry care guide for information on how to keep your pieces looking pristine for the longest amount of time possible.
If your jewelry tarnishes we offer the following:
WITHIN 30 DAYS
We will replace the item at no cost to you
We will offer a one time use code to replace the item at 50% of its original cost.
We ask that customers are responsible for replacing their own items
CANCELLING AN ORDER
You may cancel an order and receive a full refund if our team has not started fulfilling the item yet. To see if your order qualifies for cancellation, please email firstname.lastname@example.org with your order number.
If you have ordered a wrong length we highly recommend purchasing our removable 2 inch extender. This will give added length to any jewelry piece. Otherwise, you may return the item for store credit minus the $4 restocking fee and then repurchase the correct length. This process must be initiated within 30 days of purchase.
For full policies and procedures, please see here.
The Empress Necklace
I love this necklace and what it stands for. It broke when I put it on, but I returned it and I just recently received it back again. It’s such a beautiful and dainty piece of jewelry. I will be wearing it a lot! Thank you and a thank you to Kara Lewis Newton.
Wonderful Customer Service
One of the clasps broke from my necklace and I contacted customer service and they fixed it for free and the turn around was quick. Wonderful company and I love their jewelry.
Replaced broken chain
Love everything I’ve purchased and was very pleased they fixed the product
Love everything about this store! I broke a necklace taking my shirt off, and they fixed it so fast!
Broke the chain on my necklace. Purchased repair and mailed it back. Hey June repaired and returned quickly! So glad to have it back as good as nee!