Fix Necklace or Bracelet

$8
5 reviews
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This link is for if you have already communicated with our customer service and are sending jewelry for us to fix, adjust, or add length to.

At Hey June, all of our necklaces, bracelets, huggies, and hoops are gold-filled or sterling silver pieces!  Gold-filled jewelry means that there is a layer of real gold bonded over brass- it is tarnish-resistant and hypoallergenic. These are pieces you can put on and keep on. Gold-filled jewelry gives you the beauty, quality, and durability of solid gold without having to pay for it! Wahoo!

With proper care and handling, your gold-filled or sterling silver piece can give you a very long and happy life! Here are our recommendations for keeping your piece looking pristine!

  • Store in an airtight bag when not wearing
  • Wipe jewelry off after swimming or lots of exposure to water or other elements.
  • Avoid contact with sunscreen, cleaning products with bleach, perfumes, scented lotions, hairsprays, etc. If your piece does have contact with these things, no biggie, just wipe it off as soon as possible.
  • Gently clean your piece with water and mild dish soap if it starts to look worn.
  • Use a soft anti-tarnishing cloth on your gold-filled or sterling silver piece to remove stubborn dirt.

See our full Jewelry Care Guide for more details. 





RETURNS

Hey June is happy to offer store credit on the return of jewelry within 30 days of purchase. On custom made pieces (necklaces or bracelets) there is a $4 restock fee that will be deducted from the amount of store credit you receive. To initiate a return, email help@shopheyjune.com with your order # and your name and we can get the process started.

EXCHANGES

Hey June will exchange an item within 30 days of purchase. To exchange the item, we ask that you follow the steps for the return listed above and then repurchase the item that you want. 

DEFECTIVE OR BROKEN JEWELRY 

Hey June will replace any jewelry that is defective, scratched or breaks within the first 30 days of purchase. After 30 days of purchase, you can pay a minimal fix it fee and we can fix your necklace if it is broken at the jump ring or clasp. We cannot repair a chain that is broken in the middle of the chain. You may purchase the fix it fee here.

TARNISHING JEWELRY

All of our gold-filled jewelry is anti-tarnish. That means with the proper care it will retain its color and shine. Please read our jewelry care guide for information on how to keep your pieces looking pristine for the longest amount of time possible.

If your jewelry tarnishes we offer the following:

WITHIN 30 DAYS

We will replace the item at no cost to you

30–90 DAYS

We will offer a one time use code to replace the item at 50% of its original cost.

90+ DAYS

We ask that customers are responsible for replacing their own items

CANCELLING AN ORDER

You may cancel an order and receive a full refund if our team has not started fulfilling the item yet. To see if your order qualifies for cancellation, please email help@shopheyjune.com with your order number.

ADDING LENGTH

If you have ordered a wrong length we highly recommend purchasing our removable 2 inch extender. This will give added length to any jewelry piece. Otherwise, you may return the item for store credit minus the $4 restocking fee and then repurchase the correct length. This process must be initiated within 30 days of purchase.

For full policies and procedures, please see here. 

Customer Reviews
5.0 Based on 5 Reviews
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EW
03/12/2021
Elizabeth W.
United States United States
Replaced broken chain

Love everything I’ve purchased and was very pleased they fixed the product

SP
02/12/2021
Shayna P.
United States United States
Necklace fix

Love everything about this store! I broke a necklace taking my shirt off, and they fixed it so fast!

CC
11/07/2020
Charlotte C.
United States United States
Excellent Service

Broke the chain on my necklace. Purchased repair and mailed it back. Hey June repaired and returned quickly! So glad to have it back as good as nee!

MA
10/26/2020
Melissa A.
United States United States
Fixed and awesome (the necklace, too!)

There was such detailed info on the website about sizes and yet I still managed to over-estimate how long the chain should be on the necklace I ordered. Luckily, a quick email question led to a speedy reply on how to get it fixed. I even got a call to confirm the process. It was easy and quick and the correction is perfect!!

WK
08/10/2020
Wyatt K.
United States United States
Great gift for my wife!

Awesome customer service. Helped immediately with an issue and were friendly.

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