FAQ

HOW LONG UNTIL MY ITEM SHIPS?

We make and send your Hey June  jewelry within 3-5 business days, and often even sooner!  (Business days being defined as Monday- Friday and non holidays.)  If your item takes more than the promised five business days to send,  we will communicate with you, give you options, and maybe even give you free jewelry! Shipping these bad boys to you quickly is very important to us.

 

HOW LONG UNTIL MY ITEM ARRIVES?

After your package sends, it takes another 1-5 business days to arrive depending on where you live.  We are based in Utah so west coasters get their items the fastest!  All items are shipped through USPS.

 

 CAN I RETURN OR EXCHANGE MY ITEM?   

Yep! Please  see our full returns policy here.   If there is an error on our part, the item is broken or damaged, or you believe you have been misled on the item, we offer full value on exchange or original form of purchase.

 

HOW DO I MAKE CHANGES TO MY HOOP OF THE MONTH SUBSCRIPTION?

Please go here and enter the email address that you used to sign up for the hoop of the month.  You will receive an email with a link to take you to your subscription info. 

Alternatively, you can follow the link in any emails you've previously received about your hoop of the month subscription.

 

CAN I INCLUDE A NOTE FOR A FRIEND?

We'd love to! Just leave a note at checkout telling us what you want the note to say and we are happy to include it.

 

WHY AM I BEING ASKED TO PAY CUSTOMS?  

We have no control over the customs that your country may charge you. We charge you the shipping price that the United States Postal Service charges to mail your address.  We don’t know what the individual custom prices are for each country. We suggest you look into this before you buy if you are hesitant about paying the customs.  We know, customs is such a drag!

 

IS HEY JUNE JEWELRY SAFE FOR SENSITIVE SKIN?

Totally!  You can see our entire jewelry care guide here.

 

DO YOU OFFER WHOLESALE?

You bet!  We love working with salons, boutiques, and other small shops who are grinding.  Shoot us an email at wholesale@shopheyjune.com and let’s get the process started!

 

CAN I GET SOMEONE TO RESPOND TO MY INSTAGRAM DM, FACEBOOK MESSAGE, OR AD COMMENT?

 We do all of our customer care through email.  If you have any questions or concerns please reach out to help@shopheyjune.com .  Managing so many streams of communication is tricky, so thank you so much for helping us streamline our help!

 

DO YOU WORK WITH CONTENT CREATORS/ AFFILIATES?

Yes!  We love influencers!  We're always looking for content creators with a following of 3000+ to rep the brand, look amazing, and join in on all the fun at Hey June!

 We offer a very competitive rate (10% starting commission!), free jewelry during new drops and sales, and insider scoop on what is up next.  If you are interested, please apply here.

 

 MY HUGGIE WON’T CLASP,  WHAT CAN I DO?

 A huggie's effectivity depends on an exact fit in the latch and when this happens they are magic!  But lots of things can loosen a huggie clasp so it is common to need to adjust your huggie latch!

 The post on the huggie that clicks into the latch can be easily adjusted. If your huggie is too tight, the post of the earring needs to be pushed down a little and if the post of the earring is too loose it needs to be pushed up a little. Use a little pressure to move it up or down and then try clicking it into place. This has helped us obtain a better latch.