Hey June is happy to offer store credit on the return of jewelry within 30 days of purchase. On custom made pieces (necklaces or bracelets) there is a $4 restock fee that will be deducted from the amount of store credit you receive. To initiate a return, email firstname.lastname@example.org with your order # and your name and we can get the process started.
We are happy to exchange an item if it has been within 30 days of the original purchase. To exchange the item, we ask that you follow the steps for the return listed above and then repurchase the item that you want.
DEFECTIVE OR BROKEN JEWELRY
LESS THAN 30 DAYS FROM PURCHASE
If your jewelry is defective, scratched or breaks within the first 30 days of purchase we will gladly replace the item. Please email customer service email@example.com with your order number and a picture of the defective item to initiate this process. To qualify for the item to be replaced, you must email us within 30 days of purchase of the item.
MORE THAN 30 DAYS FROM PURCHASE
If it has been more than 30 days since purchase, you can pay for a minimal fix it fee and we can fix your necklace in the following ways:
- Fix a chain if it has broken at the jump ring or the clasp
- Replace a faulty or broken clasp
If a necklace is broken in the middle of the chain, we cannot fix it and you will need to repurchase.
To have your necklace fixed, buy the fix it fee here. Please wrap the item securely in tissue paper or bubble wrap, place it in a padded envelope, and send it to the address below.
1881 W Traverse Mountain Pkwy Ste. E #247
Lehi, Utah 84043
Please include your first and last name, order number, and what the problem is with the necklace. By purchasing the fix it fee, you agree to send the necklace in to us within 14 days of purchase of the fix it fee. If you do not do this the order will automatically archive and you will need to repurchase the fix it fee. Once we receive the product, we will fix the item and send it back to you.
All of our gold-filled jewelry is anti-tarnish. That means with the proper care it will retain its color and shine. Please read our jewelry care guide for information on how to keep your pieces looking pristine for the longest amount of time possible.
If your jewelry tarnishes we offer the following:
- WITHIN 30 DAYS: We will replace the item at no cost to you
- 30-90 DAYS: We will offer a one time use code to replace the item at 50% of its original cost.
- 90+ DAYS: We ask that you are responsible for replacing your own items.
CANCELLING AN ORDER
You may cancel an order and receive a full refund if our team has not started fulfilling the item yet. To see if your order qualifies for cancellation, please email firstname.lastname@example.org with your order number. Because so many of our pieces are custom made, we don’t cancel an item once we have begun making and fulfilling the order.
CHANGING AN ADDRESS
You may change your address if we have not shipped your item yet. If the package has already been shipped, we will have to wait for the package to return to us and then you can pay for us to reship it to the correct address.
If you have ordered a wrong length of necklace, bracelet, or anklet we highly recommend purchasing our removable 2 inch extender. This will give added length to any jewelry piece. Otherwise, you may return the item for store credit minus the $4 restocking fee and then repurchase the correct length. This process must be initiated within 30 days of purchase.
Thank you so much for your business and for supporting Hey June. Your satisfaction is a priority to us. Our customers are our family! We strive for complete transparency in our products, our policies, and our procedures. If you believe you have been misled or treated unfairly in any way please let us know by reaching out to email@example.com. We are happy to help and anxious to resolve the problem. We got you, girl!