Return Policies and Procedures
Aren’t thrilled about your order? Bummer! We want to make it right! We gladly accept returns in the form of store credit or money back. Returns are subject to a flat $7 processing fee. If you choose store credit, we waive the $7 fee. You will receive your refund within five business days of the item’s safe arrival at Hey June headquarters.
Items are eligible for return as long as they are in their original condition. Items that are tarnished, heavily worn, or tangled are not eligible for return.
To initiate a return, email firstname.lastname@example.org with your name and order number.
Clearance items are always final sale.
- Fix a chain if it has broken at the jump ring or the clasp
- Replace a faulty or broken clasp
WITHIN 30 DAYS: We will replace the item at no cost to you
31-90 DAYS: We will offer a one time use code to replace the item at 50% of its original cost.
90+ DAYS: We ask that customers are responsible for replacing their own items
CANCELING AN ORDER
You may cancel an order and receive a full refund if our team has not started fulfilling the item yet. To see if your order qualifies for cancellation, please email email@example.com with your order number. We can not cancel an item once we have begun making and fulfilling the order.
CHANGING A SHIPPING ADDRESS
You may change your shipping address if we have not shipped your item yet. Please email firstname.lastname@example.org to change your address.
If the package has already shipped, you will have to wait for the package to return to Hey June and then you can pay a $5 shipping fee to ship it again to the correct address.
If you have ordered a wrong length of necklace, bracelet, or anket we highly recommend purchasing our removable two inch extender. This will give added length to any jewelry piece.
If this won’t work, we suggest you return your necklace and repurchase the length you want. To do this, please see our process for returns. Returns must be initiated within 30 days of purchase.
WE LOVE YOU!
Thank you so much for your business and for supporting Hey June. Your satisfaction is a priority to us. Our customers are our family! We strive for complete transparency in our products, our policies and our procedures. If you believe you have been misled or treated unfairly in any way please let us know by reaching out to email@example.com. We are happy to help and anxious to resolve the problem. We got you, girl!