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USE CODE LETSBEJOLLY FOR 20% OFF
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Extended holiday fulfillment times 7–9 business days until your order ships

Use coupon code WELCOME10 for 10% off your first order.

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How Subscriptions Work & FAQs

How Subscriptions Work

Subscriptions are automatically renewed according to the set delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order yourself!

How can I access my subscription information?

You can find your subscription information by logging in to your Hey June account here, the clicking on "subscriptions" in the menu on the left. This will take you to your subscription portal. From here you can edit payment and delivery info, add items to your order, skip, pause or cancel your subscription. 

Can I pause or cancel a subscription within my Hey June account?

Yes, of course. You can pause or cancel a subscription any time you want in your subscription portal. Follow this link, log in to your account, and manage your subscriptions by clicking on "subscriptions" in the menu on the left.

Can I pause or cancel a subscription without a Hey June account?

Yes, of course. You can pause or cancel a subscription any time you want in the subscription portal. The subscription portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also go here, enter your email address associated with your subscription, and follow the link you'll receive via email. If you pause or cancel you will receive a confirmation email of that change.

Can I return a subscription item?

We do not offer returns or exchanges on the Hoop of the Month. If your product arrives damaged please reach out to help@shopheyjune.com.

Can I skip a month?

You can skip a month in the subscription portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge and the delivery for that month.

Can I add an item to a subscription order?

Yes! Bonus: shipping is still free when you do this! To add other products to your subscription order go to your subscription portal. Then click on add item, choose which items you'd like to add. Make sure you save your changes! If there are additional items in the order on the first of the month when the orders are processed, they will ship to you with your order.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method. If you don't receive that email you can login to your Hey June account and access your subscription by clicking subscription in the menu on the left. Then you can edit your payment method by clicking edit in the box that says payment method. Our system will try three times over the following three days to renew the subscription and create the order. 

Return Policies and Procedures
How do I initiate a return?

To initiate a return, email help@shopheyjune.com with your name and order number.

What is your general return policy?

Aren’t thrilled about your order? Bummer! We want to make it right! We gladly accept returns within 30 days for store credit or refund. Shipping costs are excluded. Returns are subject to a flat $7 processing fee. If you choose store credit, we waive the $7 fee. You will receive your refund within five business days of the item’s safe arrival at Hey June headquarters. Items are eligible for a return as long as they are in their original condition. Items that are tarnished, heavily worn, or tangled are not eligible for return.

Clearance items are always final sale.

What is your return policy for custom-made jewelry?

On highly custom made pieces (letter necklaces, add length, or super secure clasp on Erin) there is a $5 processing fee for store credit and a $10 processing fee for your money back.

What is your return policy for defective or broken jewelry (less than 30 days from purchase)?

If your jewelry is defective, scratched or breaks within the first 30 days of purchase we will gladly replace the item free of charge. To qualify for the item to be replaced, you must email us within 30 days of purchase. If your defective item was a free gift, we will replace it with an item of equal value of our choosing. 

What is your return policy for defective or broken jewelry (more than 30 days from purchase)?

If it has been more than 30 days since purchase, you can pay for a $12 fix it fee and we can fix your necklace in the following ways:

  • Fix a chain if it has broken at the jump ring or the clasp
  • Replace a faulty or broken clasp

If a necklace is broken in the middle of the chain, we can not fix it and you will need to repurchase. By purchasing the fix it fee, you agree to send the necklace to us within 14 days of purchase of the fix it fee. If you do not do this, the order will automatically archive and you will need to repurchase the fix it fee. Once we receive the product, we will fix the item and send it back to you.

What can I do if I ordered the wrong length of jewelry?

If you have ordered a wrong length of necklace, bracelet, or anklet we highly recommend purchasing our removable two inch extender. This will give added length to any jewelry piece. 

If this won’t work, we suggest you return your necklace and repurchase the length you want.

What do I do if my jewelry tarnishes?

All Hey June jewelry is 14k gold filled, sterling silver or vermeil (14k gold plated over sterling silver) and is anti-tarnish. That means with the proper care it will retain its color and shine. Please read ourjewelry care guide for information on how to keep your pieces looking pristine for the longest amount of time possible. If your jewelry tarnishes we offer the following:

  • WITHIN 30 DAYS:  We will replace the item at no cost to you
  • 31-90 DAYS:  We will offer a one time use code to replace the item at 50% of its original cost. 
  • 90+ DAYS: We ask that customers are responsible for replacing their own items.
Ordering + Payment
Where can I access my order history?

Find your full order history by logging in to your Hey June account, here.

Can I change or cancel my order?

We are not able to make changes to your order once it has been submitted. You will have a short window to cancel your order before it begins processing. To see if your order qualifies for cancellation, please email help@shopheyjune.com with your order number. We can not cancel an item once we have begun making and fulfilling the order.

Can I change my shipping address?

You may change your shipping address if we have not shipped your item yet. Please email help@shopheyjune.com to change your address.

If the package has already shipped, you will have to wait for the package to return to Hey June and then you can pay a $5  shipping fee to ship it again to the correct address.

Can I use more than one discount code?

Only one discount code can be used per order and cannot be combined with other promotions.

Contact

Still have questions? We're happy to help! Please email us at hi@email.com and we will get back to you within 24 hours.