How Subscriptions Work & FAQs
How Subscriptions Work
Subscriptions are automatically renewed according to the set delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order yourself!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal. The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create a Hey June account. If you pause or cancel you will receive a confirmation email of that change.
Can I return a subscription item?
We do not offer returns or exchanges on the Hoop of the Month. If your product arrives damaged please reach out to email@example.com.
Can I skip a month?
You can skip a month in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge and the delivery for that month.
Can I add an item to a subscription order?
Yes! Bonus: shipping is still free when you do this! To add other products to your subscription order go to your subscription portal (this can be found by following the link included in your subscription confirmation email or by submitting your email on the account login page, under the login blanks, where it says, "need help accessing your subscriptions?"). Then click on add item, choose which items you'd like to add. Make sure you save your changes! If there are additional items in the order on the first of the month when the orders are processed, they will ship to you with your order.
What happens if the payment can't be processed?
Our system will try three times to process the payment. If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.