Hey June is happy to offer store credit on the return of jewelry within 30 days of purchase. On custom made pieces (necklaces or bracelets) there is a $4 restock fee that will be deducted from the amount of store credit you receive. To initiate a return, email firstname.lastname@example.org with your order # and your name and we can get the process started.
Hey June will exchange an item within 30 days of purchase. To exchange the item, we ask that you follow the steps for the return listed above and then repurchase the item that you want.
DEFECTIVE OR BROKEN JEWELRY
Hey June will replace any jewelry that is defective, scratched or breaks within the first 30 days of purchase. After 30 days of purchase, you can pay a minimal fix it fee and we can fix your necklace if it is broken at the jump ring or clasp. We cannot repair a chain that is broken in the middle of the chain. You may purchase the fix it fee here.
All of our gold-filled jewelry is anti-tarnish. That means with the proper care it will retain its color and shine. Please read our jewelry care guide for information on how to keep your pieces looking pristine for the longest amount of time possible.
If your jewelry tarnishes we offer the following:
WITHIN 30 DAYS
We will replace the item at no cost to you
We will offer a one time use code to replace the item at 50% of its original cost.
We ask that customers are responsible for replacing their own items
CANCELLING AN ORDER
You may cancel an order and receive a full refund if our team has not started fulfilling the item yet. To see if your order qualifies for cancellation, please email email@example.com with your order number.
If you have ordered a wrong length we highly recommend purchasing our removable 2 inch extender. This will give added length to any jewelry piece. Otherwise, you may return the item for store credit minus the $4 restocking fee and then repurchase the correct length. This process must be initiated within 30 days of purchase.
For full policies and procedures, please see here.